The level of service describes the type of service needed to transport a member/recipient. A member/recipient can travel by one of several levels of service based on their physical needs as described below:
Gas Reimbursement - LogistiCare provides mileage reimbursement to members or non-commercial drivers (i.e., not a qualified transportation provider such as a relative or family member) who transport a member to his or her covered medical appointment. Mileage reimbursement will be paid at a specified rate per mile for each mile that the member is driven in the vehicle.
Note: Gas Reimbursement is not a covered level of service for any Medicare members, Amerigroup Medicaid, or Nassau Medicaid recipients. Nassau County Medicaid recipients should contact the Department's Medical Services Unit at 516-227-8070 for approval of reimbursement.
Mass Transit - Where available and suitable for the physical condition of the member. This will be the mode of transportation for ambulatory members who reside less than ¾ of a mile (or within 10 blocks within NYC) from a transit stop and can walk that distance unescorted.
Note:For WellCare NY-Managed Long Term Care (Advocate and Advocate Complete), Amerigroup Managed Long Term Care, Senior Whole Health MLTC, MA and MAP, Elderplan Medicaid Advantage/Medicaid Advantage Plus and Homefirst MLTC, the use of Mass Transit is optional.
Mass transit is not a covered level of service for Affinity Medicare, Access Medicare and Amerigroup Medicare. Nassau Medicaid recipients may be eligible for reimbursement of mass transit expenses and should contact the Medical Services unit at 516-227-8070.
Livery - This is a member/recipient who is able to walk on their own or with the assistance of a walker or cane and able to be picked up and dropped of at the curb. This is curb to curb transportation.
Note: For WellCare NY-Managed Long Term Care (Advocate and Advocate Complete),Senior Whole Health MLTC, MA and MAP, and Elderplan Medicaid Advantage/Medicaid Advantage Plus and Homefirst MLTC plan members door to door service will be provided if necessary.
Ambulette - These will be members/recipients confined to a wheelchair that due to either physical weakness or mental impairment must travel with their own wheelchair and may be accompanied by a family member, caretaker, companion, or aide.
*NOTE: Stretcher Van for Senior Whole Health and Elderplan, and Homefirst MLTC New York is ONLY for wheelchair members who must be moved up or down four or more stairs.