The level of service describes the type of service needed to transport a member. A member can travel by one of several levels of service based on their physical needs. See below:
Volunteer Drivers - The Volunteer Driver’s perform transportation services strictly as a volunteer in exchange for expense reimbursement on a per mile basis.
Mass Transit - Where available and suitable for the physical condition of the member. This will be the mode of transportation for ambulatory members who reside less than 1/2 of a mile from a transit stop and can walk that distance unescorted.
Livery - This is a member who is able to walk on their own or with the assistance of a walker or cane and able to be picked up and dropped off at the curb. This is curb-to-curb transportation.
Chair Car/Wheelchair – Available to members confined to a wheelchair that due to either physical weakness or mental impairment they must travel with their own wheelchair. If assistance is needed, please inform LogistiCare at the time the reservation is called in. Transportation companies may dispatch a vehicle with just a driver, no attendant.
Stretcher – Available to members who cannot transport in a wheelchair due to either a physical weakness or may be bedridden and do not require any monitoring during transport. Stretcher Van transports requires prior authorization by Evercare.
Bariatric – Available to members that require specialized services/equipment due to their height and weight. Bariatric transports require prior authorization by Evercare.
Mileage Reimbursement – The mileage reimbursement program allows the member, family or friends to drive their private vehicle to covered services and receive mileage reimbursement for the transport.