Kansas Facility Network

KansasFacility Network

FAQ's

Please check this website frequently for updates

Drivers cannot come into the home, lift passengers, or take wheelchairs up and down stairs. LogistiCare coordinates curb to curb service in the state of Kansas.

Yes, if a facility has a transportation provider they prefer, please mention this when scheduling transportation. LogistiCare will note the request on the trip and will do everything they can to honor the facility's request, depending on availability of the transportation provider and/or if the preferred provider is a participant in the LogistiCare network. Even though the request will be documented, trip assignment will be based on routing criteria that includes provider compliance. LogistiCare does not guarantee that a preferred provider will be assigned based on a request.

Beginning November 1, 2013, spendown members will be able to schedule transportation by calling the reservation line.

Standing Order Request Forms can be obtained through this website or by contacting the Facility Department at 866-697-0496.

LogistiCare maintains a Facility Department dedicated to handling the needs of sole source facilities, hospitals, and dialysis centers. LogistiCare has dedicated staff and a phone number available to book transportation for facilities. The phone number is 866-697-0496. To minimize time on the phone, LogistiCare suggests using the Facility Services website and/or single trip and standing order request forms. Completed request forms should be faxed to 800-597-2091. Upon receipt of the form(s), a Facility Representative will process the request.

If you are a facility that would like to sign up for the Facility Services website, please inform your Facility Representative.

Please reference General KS Discharge Process Summary_LogistiCare on the Forms page of this resource site.

Sunflower

877-644-4623

*Prompts recorded for transportation reservations.

United Healthcare

TANF/CHIP/ABD

877-796-5847

MLTC

877-659-6135

Reservations may also be booked online through the Member Services Website at www.memberinfo.logisticare.com. Sign up with self registration instructions on the site itself.

A member should be ready fifteen (15) minutes before the agreed pick up time. The vehicle is considered on time if it arrives 15 minutes before or 15 minutes after the designated pick up time. The driver is required to wait up to 15 minutes from the member's pick up time to transport.

One escort may accompany up to a maximum of three (3) passengers.

Three business days (72 hours) notice prior to the scheduled appointment is necessary. (Example: Call on Monday for a Thursday appointment.) LogistiCare accepts reservations up to 30 days in advance. For any trip request with less than the three business days notice, LogistiCare would need to obtain confirmation from the treating facility that the appointment is of an urgent (not emergent) nature and cannot be rescheduled. Dialysis and wound care would be examples of medically urgent appointments that should not be rescheduled. LogistiCare needs at least one (1) hour notice for mileage reimbursement requests.

Sudden life threatening medical situations, significant trauma, comas, shock, uncontrolled bleeding, respiratory distress, poisoning, drug overdose, and any situation where immediate medical relief or treatment is necessary.

In the State of Kansas, LogistiCare is contracted to arrange transport for Sunflower and United Healthcare members to medical appointments only. LogistiCare arranges transportation in all 105 counties in Kansas.

Once the member's appointment is finished, the member or facility will call the "Where's My Ride" phone number and request transportation be sent to return the member. The transportation provider will be dispatched and will have up to sixty (60) minutes to arrive for the member’s return ride. The member/facility will use the same "Where's My Ride" phone number, as listed in above table.

In the event that a transportation provider is late, LogistiCare maintains staff trained to resolve late arrivals. This team is available 24/7. Dedicated phone lines are available to inquire about the status of their ride (Ride Assist – Where's My Ride).

Sunflower

877-644-4623

*Prompts recorded for transportation reservations.

United Healthcare

TANF/CHIP/ABD

877-796-5848

MLTC

877-659-6136

Emergency ambulance trips are not arranged through LogistiCare. If a medical emergency ambulance trip is needed, call 911.

Urgent/same day trips can be booked through LogistiCare. Such trips should be true urgent conditions where a physician is requiring the member be seen the same day or the next day. These trips should be booked by calling the reservation numbers in the table listed under question one.

A facility can request single trips via the Facility Services website for multiple members or fill out Single Trips Request Forms for the various members for trips up to 30 days in advance and fax them to LogistiCare at 800-597-2091.

If a member's appointment is canceled, notify LogistiCare as soon as possible (24 hour advance notice required, if feasible). This will prevent unnecessary trips for local transportation companies trying to serve others that day.

The level of service describes the type of service needed to transport a member. A member can travel by one of several levels of service based on their physical needs. See below:

Mass Transit – Where available and suitable for the physical condition of the member. LogistiCare will provide mass transit tickets or passes for riders traveling near a bus route.

Ambulatory – This is a member who is able to walk on their own or with the assistance of a walker or cane and is able to be picked up and dropped off. This is a curb-to-curb transportation. There will be no escort or attendant provided. If an escort is needed, please inform LogistiCare at the time the reservation is called in that the member will have an escort with them.

Wheelchair – Available to members confined to a wheelchair that, due to either physical weakness or mental impairment, they must travel with their own wheelchair. Transportation with a wheelchair accessible vehicle will be provided. There will be no escort or attendant provided. If an escort is needed, please inform LogistiCare at the time the reservation is called in that the member will have an escort with them. Wheelchairs are not provided by LogistiCare or their providers.

Stretcher – Available to members who cannot be transported in a wheelchair and who may be bedridden. All stretcher requests require prior authorization via the Level of Service Certification, completed by a medical facility. LogistiCare does not arrange transport by stretcher if the member can go by wheelchair, but does not have it available.

The Standing Order Request Form should be faxed to LogistiCare at 800-597-2091.

Standing Order Request Forms must be completed by a facility representative such as a case manager or social worker.

LogistiCare must be notified of any temporary or permanent changes to a standing order. LogistiCare's system will continue to propagate the original information unless LogistiCare is notified of a change. LogistiCare’s network providers schedule transports based on the information LogistiCare sends out in their daily manifest. If a facility or member only instructs the transportation provider of changes and not LogistiCare, the member runs the risk of missing their appointment if the transport is assigned to a different provider. By informing LogistiCare about changes to a standing order, it allows them to adjust any changes and ensures members are getting the best service available.