The level of service describes the type of service needed to transport a member. A member can travel by one of several levels of service based on their physical needs. See below:
Mass Transit – Where available and suitable for the physical condition of the member. LogistiCare will provide mass transit tickets or passes for riders traveling near a bus route.
Ambulatory – This is a member who is able to walk on their own or with the assistance of a walker or cane and is able to be picked up and dropped off. This is a curb-to-curb transportation. There will be no escort or attendant provided. If an escort is needed, please inform LogistiCare at the time the reservation is called in that the member will have an escort with them.
Wheelchair – Available to members confined to a wheelchair that, due to either physical weakness or mental impairment, they must travel with their own wheelchair. Transportation with a wheelchair accessible vehicle will be provided. There will be no escort or attendant provided. If an escort is needed, please inform LogistiCare at the time the reservation is called in that the member will have an escort with them. Wheelchairs are not provided by LogistiCare or their providers.
Stretcher – Available to members who cannot be transported in a wheelchair and who may be bedridden. All stretcher requests require prior authorization via the Level of Service Certification, completed by a medical facility. LogistiCare does not arrange transport by stretcher if the member can go by wheelchair, but does not have it available.